It is essential when delivering security services to Publicly Accessible Locations that the public are provided with the best possible duty of care to ensure that they enjoy their experience in a safe and secure environment.
With the ever-changing threats that we face it is vital that any security strategy in place is intelligence led and has technology working in harmony with physical security solutions.
When deployed as part of the overall security strategy, technology will enhance the protection of the Publicly Accessible Location and in this article, we’ll go into more detail about the components of a security strategy that need to be in place.
An effective security strategy
At the heart of the security strategy should be the team on the front line who are providing the services to the Publicly Accessible Location and delivering in a safe and secure environment to the public.
This team need to adopt a consistent customer engagement strategy with a high visibility presence, engaging with the public and being alert to potential threats.
They also need to be trained and competent in the use of technology to ensure that when used proactively, they work in harmony together.
PAL Protect®, the security consultancy division of Anchor Group Services, works directly with our clients to embed a clear security strategy. This is supported by a set of tailored and robust operational procedures and training solutions, alongside bespoke security advice.
A key component of the strategy is the implementation of a clear crisis management plan that prepares both the client and the Anchor teams in managing a crisis should it occur, and preparing for the return to business as usual once the incident has been managed successfully to its conclusion.
Effective monitoring of security systems
Surveillance systems are a fundamental component of any security strategy. The ability to effectively monitor on-site CCTV systems with fully trained control room operators working as one team with frontline personnel will deliver an effective security operation, underpinned with detailed operational procedures.
The capability to then deploy cloud based remote monitoring solutions to support the on-site control room operation, removing non-critical tasks, will free up control room operators and front-line teams to concentrate fully on their key priorities of protecting the client’s asset. In certain circumstances this can also pass on cost savings to the client without increasing risk.
Anchor’s own cloud-based monitoring solution, eGuarding® can deliver exactly this with the ability to remotely monitor CCTV systems, fire and intruder alarms and access control solutions. Therefore, allowing for a strategic review of the on-site control room operation to understand how this remote support can introduce a more effective proactive security solution for the client.
Our clients’ systems can be strategically linked to our 24-hour in house Anchor Operations Centre, where our experienced team can capture and escalate any issues.
In certain circumstances, as well as supporting with the removal of non-critical tasks from the operation to allow for a more proactive on-site delivery of control room operations, it can remove the need for overnight control room operations if the Publicly Accessible Location can be fully secured of an evening when there is no access to the site for the public.
Network security and data protection
Securing your network infrastructure and customer data is paramount in today’s environment. Cloud-based security solutions can provide strong protection against cyber threats, ensuring confidentiality, integrity, and availability of your sensitive information.
Implementing firewalls, intrusion prevention systems and encryption protocols help safeguard your network from unauthorised access and data breaches. Regular security audits and updates are essential to address emerging threats and vulnerabilities.
Skilled manned guarding
Skilled security personnel are vital for all sites and especially for Publicly Accessible Locations where the threats are even more apparent and the need to protect the public is the key priority. Front line personnel must be well-trained in all aspects of security whilst following detailed operational procedures and the embedding of all the available advice from the UK Police and Intelligence partners.
Each element of the strategy when implemented will enhance the protection of the Publicly Accessible Location and provide the security teams with a clear focus on how the security service is to be delivered whilst reassuring the client and the visiting public that they are in a safe and secure environment.
For more information on PAL Protect® Consultancy, speak to Ian Pugh, Director of PAL Protect® Consultancy – Ian.Pugh@pal-protect.com | 07748 359441.
For more information on eGuarding®, speak to Jamie Fretwell, Technical Services Director – Jamie.Fretwell@anchorgroupservices.co.uk.
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