This course will engage, educate, and inspire learners, whilst giving them the knowledge and skills of how to manage conflict situations.


Learning Outcomes;

  • Communicate to solve problems and reduce potential for conflict.
  • Assess and reduce risks in conflict situation(s).
  • De-escalate conflict in emotive situations.
  • Use good practice after conflict situations and the key factors that influence human responses in conflict situations.


Suitable for: People who are in a customer facing role

Course Duration: 1 day 

Assessment Type: Closed book test in exam conditions

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