Working with some of the country’s leading Managing Agents, we think we know the secret to delivering a successful support service for them…they aren’t really our clients! Yes, we are contracted and paid by them, but where our focus lies, is with their customer, the tenant.
This might sound a little unusual? however, we are delivering services day to day and interacting with the tenants, their staff and the public, so we look very, very closely at what we can do to make the environment safe, secure and pristine. Happy tenants seeing good value for their service charges lead to happy Managing Agents.
Some examples of going that little bit further with tenant satisfaction;
- Third party satisfaction surveys
- Hot spot topics of week to focus on
- Working groups on innovation
- Real time reporting
- Local outreach in the community
By understanding things like the ‘lifecycle’ of the asset and tailoring the service to seasonal or business activity requirements, we can often see real efficiencies through a flexible approach to contract service delivery.