The aim of the Approved Operator Scheme Code of Practice (‘the Code’) is to describe ‘best practice’ for people and organisations that carry out parking control and enforcement on private land. This includes vehicle immobilisation, ticketing and removal. All members of the Approved Operator Scheme (AOS) have agreed to support and uphold the principles of the Code.

To become a member, parking operators must confirm that they have systems and procedures in place to ensure that substantial compliance with the Code is possible, likely, and is embedded within the culture of the organisation.

In particular, the Code is intended to make sure that operators carrying out enforcement action treat drivers fairly. This means that:

  • Any charges drivers have to pay will be reasonable
  • The service they receive will be of good quality and will not damage their vehicles
  • Operators will act promptly, using efficient and appropriate administrative procedures.

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