Ryan moved over to the private security industry in 2008 after several years within the leisure industry where he developed a keen interest in customer service and team leading. With his adaptable skillset and expanding experience, Ryan was promoted to site supervisor on a prestegious Siemens contract responcible for; time and attendance management, physical site security and loss prevention.
In 2011 he took the opportunity to join Anchor Group Services as a duty controller, again he quickly progressed into more senior roles such as the company's mobile and key holding co-ordinator. Under Ryan's impecable organisation, he has driven restructure and innovation throughout the division to improve the service Anchor delivers by concentrating on:
- Transparency or reporting and auditing
- Improved service delivery times from request to completion
- Raising awareness and provision of customer service from all staff
Ryan continually assesses the division's service delivery and profitability to ensure our customers and employees recieve the most proffessional service possible. He is passionate and enthusiastic about his chosen profession and fully engaged by technology and its application within his role to develop and improve processes.
In his spare time, Ryan enjoys motor sports and spending quality time with his partner and young children. He is also a keen photographer and general tech wizzard.
I have worked at Anchor Group Services with Ryan for two years now, during this period I have found him to be a loyal, professional and capable individual. Even under pressure, he is able to step away from his workstation and help me with technical issues that I cannot rectify myself. A consummate member of the team and a pleasure to work with