Using robust and agile software, Anchor’s 24 hour Help Desk Service solutions are designed for organisations who need instant, flexible, front line support that meet the demands of a variety of industry sectors.
Outsourcing help desk services can dramatically increase an organisation’s productivity and reduce operational costs and Anchor’s Cз Resilience has devised a package of benefits for our customer operations around the UK, including:
- 24/7/365 Level 1 response, incident logging and call handling for fast resolution
- Dedicated Customer Service agents for a single point of contact solution
- Contract coordination and centralised service coordination
- Specific escalation processes for industry sectors such as Utilities, Public Transport, Property Management and Health
- Asset management to track and schedule maintenance
- Remote monitoring and control of AV resources and environmental systems
- Best practice help desk procedures and processes
Whatever your support requirement, it’s good to know that there’s a team of professionally trained Help Desk personnel who will deal with your enquiry, quickly and efficiently no matter where in the UK you are.